Shipping policy

Shipping Policy

Last updated: November 2025

Thank you for shopping with us! We aim to make your experience smooth, transparent, and reliable. Please review our Shipping Policy below.

All orders are processed within 2–3 business days after payment is confirmed.
Orders are not processed on weekends or holidays.
You will receive a shipping confirmation email once your order is on the way.

Our delivery time is 7–10 business days, depending on your country and local courier service.

Please note: This timeline may vary due to customs, seasonal volume, local carrier delays, or unforeseen circumstances.

We ship worldwide.
Any customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Once your order ships, a tracking number will be sent to your email.
Please allow 2–5 business days for tracking information to update.

If your tracking shows no movement for several days, this is normal for international logistics — your package is still in transit.

Your order may experience delays due to:

If your delivery exceeds the 7–10 business days window, feel free to contact us — we’re here to help!

Please ensure you enter your address correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.

If you entered the wrong address, contact us within 6 hours of ordering.

We are not responsible for packages marked as delivered by the carrier.

If your package arrives damaged, please contact us within 48 hours with photos so we can assist you.

For any questions about shipping or your order, please reach out to us at:
📧 info@shopsnowpal.com

We’re always happy to assist you!